Client Care and Customer Service

• Respond promptly and professionally to enquiries via phone calls, WhatsApp, email, and social media.
• Provide accurate information regarding Bconnect services, programmes, and appointments.
• Welcome and assist clients and families visiting the centre.
• Maintain a warm, professional, and client-centred experience at all times.

Appointment and Schedule Management

• Schedule, reschedule, and confirm therapy appointments.
• Coordinate therapists...