International Guest Services

The International Guest Services assists all guests at the Guest Services Desk, but concentrates specifically on non-English-speaking groups and individual guests with their special needs and requirements in their native languages so as to give them a full, first class cruise experience. Receives and handles special requests from non-English-speaking groups and individual guests. Works in conjunction with, and assists, the Group Services Coordinator and Guest Service Manager with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for non-English-speaking guests. Follows up to ensure departments responsible have completed the requirements. Contacts Group Leaders of non-English-speaking guests to assist the Group Services Coordinator in organizing group events. Contacts non-English-speaking guests when necessary to offer assistance in making restaurant bookings,...