The Operations team at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, Fraud and Internal Control. Browse our Operations team openings to see how you can make an impact with us.

• Incident Management: Assist in local incident investigations and documentation to support incident recovery, minimizing monetary and reputational loss. Analyse trends to identify risk areas for further audits
• Risk Assessment: Drive risk assessment and process review on cross-functional teams to identify potential harm to the business, evaluate the adequacy and effectiveness of...