POSITION STATEMENT

To supply online & off-site support to the Britelink MCT maintenance department in a technical specialist role, drive quality, compliance, and excellence of work within your region. Supply training & assessments of technical teams, internal & external.

KEY RESPONSIBILITIES Deliver training and learning initiatives on-site & assess technical competencies of technical teams. Updating the skills and training matrix Develop the technical resourcing of the company in alignment with operational requirements Report back on training progress, training schedule, skill matrix, forecasting Ticket Support – Support maintenance teams to resolve difficult tickets Outage Support – project manage and facilitate network outages to ensure quality, communication and speed is executed to required standard of excellence Advanced technical support – recommend and liaison with maintenance, Planning, Build, clients, and other stakeholders Network audits and assessments Preventative...