The Information Technology Intern position at StepStone Group offers a great opportunity for those looking to gain foundational experience in IT support. Interns will assist with help desk activities, providing first-level support and learning about ticket management and user support processes. This role is perfect for someone eager to learn and grow in a fast-paced global business environment.
What You’ll Do - Act as the first point of contact for technical support requests.
- Log, categorize, and prioritize incidents and service requests.
- Provide first-level support for common tech issues.
- Escalate unresolved issues with clear documentation.
- Assist with knowledge base updates and end-user documentation.
- Help with day-to-day IT support activities or projects.
What You Need - Basic understanding of Windows and Microsoft 365 applications.
- Strong customer service mindset and clear communicatio...