Main Responsibilities:

• Handle customer requirements indicated in Standard Operating Procedure (SOP): Timely & amicable settlement of customer issues.
• Check & make sure that clear and correct details are received from the customer at the booking stage.
• Coordinate with relevant parties (Customer/ Carrier/ Network) to arrange Booking/ Trucking.
• Update information in the core system.
• Arrange documents such as Shipping Instruction (SI)/ Verified Gross Mass (VGM)/ Forwarder's Cargo Receipt (FCR)/ Draft Bill of Landing (BL), etc. processing, checking & Billing.
• Arrange document collection & upload. Provide shipping advice as per the Customer’s SOP.
• Generate necessary reports and information for Team Leader: Information is accurate and timely.
• Coordinate with overseas office to smooth operation: smooth and timely correspondence, and smooth service delivery.
• Other assignmen...