A Staffing and Business Consulting Firm in Metro Manila is looking for a Quality Assurance Analyst to enhance customer interaction quality. Responsibilities include conducting quality audits, ensuring compliance with insurance standards, and identifying performance trends. Candidates should have experience in insurance, strong analytical abilities, and be detail-oriented. Ideal for individuals with a background in quality assurance or compliance within contact centers, this role offers the opportunity to improve operational processes and customer service excellence.
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