DESCRIPTION OF SERVICES

" Responsible for preparing, conducting, and evaluating technical training programs.

" Writes literature and materials to be used in programs and designs exercises to enhance lectures.

" Shall deliver on-site and web-based training courses covering any number of software solutions.

" Leads development of infrastructure for information delivery, as well as taking part in the writing and maintenance of training material and supplementary technical documentation.

" Creates instructor materials (course outlines, background material, instructional materials, and training aids), as needed for different COTS Products/Current IT-Driven in-house solutions as well as desktop support processes, i.e. Remote Access Systems, RAS step by step procedure.

" Assists with formatting training materials created by other DIR Staff as requested.

" Determines needs and deve...