We are currently searching for an Instructional Designer to join our Operations team. This role will see you producing and deploying high quality operational training designed to enhance operational excellence and customer experience. The content you produce will build proficiency, knowledge and execution of team members in our store network.

Key responsibilities

• Design and deliver modern, engaging learning solutions aligned to operational priorities, product quality, customer experience, compliance, and business performance.
• Own the end-to-end learning lifecycle for ANZ, including content creation, implementation, and continuous improvement.
• Partner with key stakeholders to develop targeted, innovative training that supports promotions, system rollouts, operational change, and store capability uplift.
• Act as the key business owner, in collaboration with systems and innovation teams, to ensure effective platform performance and adop...