Job Summary

Responsible for providing exceptional customer service and generating new sales opportunities. Respond to customer order and quotation requests over the counter, via telephone, email, and faxed correspondence. Responsible for receiving, entering and processing orders, and delivering products.

Responsibilities

• Provides exceptional customer service by greeting and interacting with customers.
• Upsells by identifying related products, add‑on extensions and making customers aware of product promotions.
• Develops relationships and partnerships and establishes the business as a first‑choice supplier to customers.
• Analyzes the market and champions sales initiatives to increase overall market share and profitability.
• Receives, researches, and answers customer questions regarding accounts, products, rates and services via telephone or in person.
• Engages with both counter and phone customers to fully identi...