Team-Lead / Sr Team-Lead Job Description: Play an integral role in achieving our ambitious customer experience and business objectives. You will groom & nurture your span into best-in-class PSEs who can achieve desired business goals month on month. You will bring in strong team management skills combined with a solid target-oriented mindset. You will set up best practice processes, enhance the overall experience we give to our customers and drive targets for the team. We serve Driver/Business owners looking for business expansion. You will be a true thought partner to every prospect and customer we interact with, ensuring that they go ahead in the cycle with a solution.  Be responsible for meeting and exceeding the city-level targets along with your own OKRs.  Be responsible for continuously developing a team of agents into fantastic relationship executives.  Be responsible to ensure that key productivity metrics like dialled calls, TT and QLs of each team member is achieved withou...