Serve as the primary point of contact for assigned customer accounts

Manage customer orders from entry through shipment, ensuring accuracy and compliance with contract requirements

Coordinate with operations, raw material planning, quality engineer, commercial team to resolve issues and satisfy customer requirement

Review customer forecasts, demand changes, and long‑term agreements

Monitor key performance metrics such as on‑time delivery, backlog, and customer satisfaction

Escalate risks or delays proactively and recommend solutions

Any other tasks assigned by Sales Manager