Responsibilities

• Own inbound leads from first touch to close: qualify, scope needs, build business cases, and drive conversion.
• Increase product usage per user and expand within accounts through consultative outreach and upsell/cross-sell motions.
• Deliver timely product updates and technical information to new and existing customers.
• Run campaigns in partnership with Marketing; execute targeted call/email sequences and webinars.
• Maintain rigorous CRM hygiene: track pipeline, forecast accurately, and capture competitive and commercial intelligence.
• Support field reps with account research, meeting prep and follow‑up, quotes, and trial coordination across active territories.
• Champion retention by building strong relationships and ensuring a smooth customer experience post‑sale.

Qualifications

• Required: BSc and/or Masters degree (preferably in Life Sciences, Genetics, or Genomics).
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