Job location: Hybrid from any one of our three locations: Summerland, Osoyoos, Revelstoke

Schedule: Full Time, with variable work weeks (every second Friday off)

How to apply: email resume and cover letter to

About the Position

The Innovation & Process Specialist plays a critical role in enabling service excellence, process efficiency, automation and consistency across the organization by ensuring policy, guidelines, processes and procedures are clear, current, and aligned. In addition to owning operational documentation, this role is accountable for identifying opportunities to reduce friction, improve efficiency, and responsibly implementing automation and emerging technologies (including AI) while maintaining appropriate risk levels and regulatory compliance standards in pursuit of high-quality member service. This role is responsible not only for defining how work should be done, but also for building and maintaining the workflows and tools t...