The role involves the following tasks and responsibilities :

• Create, Receive, Monitor, Maintain and Resolve work tickets ;
• Imaging, Setup, and Support of computer(s), monitor(s), mobile device(s) ;
• Maintain on-site presence at designated service locations to support end users ;
• Software installation, support and make sure it is compliance with Schneider standards ;
• Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment ;
• Training end users on how to operate office automation equipment as requested ;
• New hire orientation including show user how to work on IT assets daily basis, debrief Schneider policy(s) such as security policy, usage etc. ;
• Hardware platform troubleshooting and management ;
• Software platform troubleshooting and management ;
• Perform secure password mana...