IT Support Engineer (FTE Role)

Location: Gurgaon, India

Type: full-Time / Onsite Support

We are urgently looking for a IT Support Engineer for onsite full time support in Gurgaon.

Experience Required IT Support Engineer L1

Language Required: Fluent Local & English B2

Role: User On Prem: (IT Support) L1-Onsite services

Job Description

User On Prem IT support:

• Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.)

• Provisioning and deprovisioning of corporate devices (laptops, phones)

• Replace broken devices with temporary devices in accordance with Ericsson’s processes

• Provide technical guidance to end users for day-to-day IT issues within the office environment

• Coordinate with L2 teams when troubleshooting...