Role - IT Service Management Analyst Required Technical Skill Set - experience in inbound customer service environment/ Service Management Desired Experience Range - 3 to 5 years Location of Requirement - Delhi NCR/Nagpur Must Have Strong problem-solving abilities with inter team collaboration Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences. Incident Coordination Lead and manage major incidents from detection to resolution. Ensure rapid assessment, prioritization, and escalation of incidents. Act as the primary point of contact during major incidents. Provide timely and accurate updates to stakeholders, including senior leadership. Facilitate incident review calls and post-incident reports. Root Cause Analysis & Reporting Drive post-incident reviews and ensure root cause analysis is completed. Document lessons learned and recommended preventive measures. Good To have- Good to have management of Change and Problem Good ...