Job Summary:
We are looking for a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT systems and services. This role is accountable for managing service teams and vendors, meeting service level commitments, and ensuring systems remain secure, stable, and highly available.
Mandatory Skill-set: Degree in Information Technology, Information Systems or Computer Science; At least 3-4 years of relevant hands-on experience in service delivery, leadership experience and project management; Must have experience in IT System Operations & Maintenance (O&M); Must have hands-on knowledge and application of ITIL framework; Proven team leadership and stakeholder management skills; Experience in managing SLAs, vendors, and service performance; Strong problem-solving, proactive, self-driven mindset with strong ownership and accountability; Excellent organizational skills with a customer-focused and continuous improvement approach.
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