Summary This position was created for the purpose of providing assistance to Veterans, their families, and visitors at the Wm. Jennings Bryan Dorn Department of Veterans Affairs Medical Center. Employee will be assigned to Community Engagement and Veteran Experience with their primary assignment at the information desk located at the visitor entrance to the medical center or any other area where patients and visitors would seek information, or patients or visitors need wayfinding assistance. Responsibilities The incumbent serves as the first point of contact for many of our customers by serving at the information desk or any other area where patients and visitors would seek information or standing in strategic locations where patients and visitors need wayfinding assistance as directed by a supervisor. The incumbent possesses the knowledge to address a wide range of patient and visitor inquiries regarding the Medical Center. He/she must use critical thinking skills to provide the most ...