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Independent Officer - Children’s Services Complaints

Civic Recruitment Limited | Cardiff, United Kingdom | Posted July 01, 2026

Position Overview

3 Month Contract With A Local Authority


Job Purpose

To independently investigate Stage 2 complaints relating to Children's Services under the Social Services Complaints Procedure (Wales), ensuring complaints are handled fairly, transparently, and in accordance with statutory requirements. The role supports accountability, promotes service improvement, and helps ensure positive outcomes for children, young people, and families.




Key Responsibilities

  • Conduct independent investigations into Stage 2 complaints relating to Children's Services.
  • Review and analyse relevant ev...

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