Independent Living Manager

Location: Long Stratton, Norwich, Norfolk

We have an exciting opportunity for an Independent Living Manager to lead and develop Saffron’s Independent Living services, ensuring they are safe, compliant, person-centred, and financially sustainable.

Key Responsibilities Include:

* Provide leadership to Independent Living Team, estates, and tenancy management.

* Ensure the delivery of high-quality, person-centred housing support that enables residents to live safely and independently.

* Write, review, and maintain departmental policies, procedures, and guidance covering service delivery, safeguarding, complaints handling, tenancy/leasehold management, service charges, and health & safety.

* Ensure compliance with housing law, health & safety, fire safety, Equality Act, GDPR, adult safeguarding legislation, and (where applicable) CQC frameworks.

* Own the end-to-end complaints process, ensur...