What You Will Be Doing

• Lead the end-to-end Incident Management process, including detection, logging, triage, escalation, communication, resolution, and closure.
• Act as the primary Incident Manager on duty during major or high‑severity incidents, ensuring swift service restoration and minimal business disruption.
• Provide timely, concise, and accurate incident communications to leadership, stakeholders, and technical teams.
• Drive root cause analysis efforts in partnership with Problem Management and ensure follow‑up actions are completed.
• Ensure high‑quality incident documentation, including timelines, impact analysis, actions taken, and recovery steps.
• Champion continuous operational improvement while maintaining full compliance with organizational quality, regulatory, and legal standards.
• Leverage strong technical knowledge to assess complex environments and provide informed updates to leadership as need...