Roles and Responsibilities

• Monitor network management systems and coordinate with telecom providers for incident restoration.


• Log, track, and update incident details accurately and in a timely manner in the incident management system.


• Troubleshoot and resolve basic to moderately complex system and network issues within defined scope.


• Support high-availability IP networks, messaging systems, and air-to-ground communication systems.


• Investigate and resolve routine technical issues and escalate complex problems as needed.


• Collaborate with senior engineers to resolve critical or complex incidents; may lead resolution of simpler cases.


• Follow established processes and apply technical judgment to ensure system stability; escalate when required.


• Monitor system performance and perform troubleshoo...