<div><b>JOB :</b><b>Incident and Reporting Manager</b></div> <div> <p><b>Location:</b> Boston, MA (Hybrid 3 days onsite, 2 days remote)<br /> <b>Duration:</b> Contract (Minimum 7 Months)<br /> <b>Schedule:</b> Full-Time, 40 Hours per Week</p> <p> </p> Position Overview <p>We are seeking an experienced <b>Incident and Reporting Manager</b> to join a leading university's Information Technology Services (ITS) team. This role will be responsible for overseeing IT Service Management (ITSM) reporting, incident management processes, service performance metrics, and major incident coordination.</p> <p>The ideal candidate will leverage data-driven insights to improve service delivery, identify operational trends, optimize workflows, and enhance the overall customer experience across the university community. This position will also serve ...