• Attractive Salary of offer - Based in Milton
• Inbound Case Management and Customer Service
• Hybrid work from Home 2 days and Office 3 days

A leading company based on the city fringe is seeking an Inbound Collections Officer to join their busy and supportive team for a 12-month contract. This role suits someone with a proactive attitude, strong work ethic, and the ability to balance customer service with effective collections.

Following training, the role offers hybrid flexibility — 3 days in the office and 2 days working from home, with working hours Monday to Friday, 8:30am – 4:30pm.

Key Responsibilities:

• Manage inbound customer service and collections enquiries
• Work with customers to resolve outstanding debts and negotiate payment plans
• Handle and resolve customer queries and disputes
• Case manage accounts to ensure timely resolutions
• Build and maintain strong relation...