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As a Customer Care Associate (In Training), you will play a vital role in delivering exceptional customer service to our prospective and current residents. You will use your communication and critical thinking skills to help residents with their inquiries and troubleshoot any issues related to our products and services.
After you successfully complete the -day training period you will move into a Customer Care Associate I (Tier ) role. During your first days of employment, you may not access or utilize paid time off options. In addition, you must successfully pass open note assessments.
Essential Functions:
Provide exceptional customer support to prospective and current residents via phone and email channels
Answer inquiries and troubleshoot issues related to Progress Residential's products and services
Identify and escalate complex issues to Tier support teams
Document customer interac...