Inbound Customer Service Advisor

Our client is currently seeking a Customer Service Advisor to join their inbound customer services team.

Working from offices in the centre of Brighton the team are the first point of contact for existing customers with questions about their travel or medical insurance policies. In some cases customers with complex medical histories need to amend or update policy details. In every case candidates will be listening carefully, solving problems and capturing details from the customer and updating policy details.

In extreme cases customers can be emotional, even distressed as they discuss their medical history. Therefore, candidates need to be empathetic and with excellent listening skills. Full training is also provided for this role and candidates are paid for the training.

Hours of work are Monday to Friday 9am to 5pm. Candidates would be required to work one weekend in every 3 (Saturday 9-5 / Sunday 10am-4pm) – but you would ...