Department : Operations

Reporting Line : Customs Affairs Operations Manager

Management Level : Operations Management Role Context

This is an important operational leadership role responsible for the daily control and management of the Imports department. The role requires a hands‑on, disciplined, and service‑driven Imports Manager who can ensure that inbound import operations are managed efficiently, compliantly, and in line with required customs, operational, customer service, and network standards.

The successful candidate will be responsible for maintaining and developing Gateway Customs Affairs standards, ensuring continuous improvement in import service delivery, driving operational performance, managing escalations, and ensuring that inbound shipments are processed accurately, timeously, and in line with customs and compliance requirements.

This role requires strong imports experience, sound customs knowledge, proven operational man...