About Enterprise Customer Programs

Enterprise Customer Programs (ECP) is Euna Solutions' delivery organization for enterprise-scale clients primarily state governments and state agencies managing large, complex grant programs.

The Opportunity

Implementation Manager / Senior Implementation Manager is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants. The role requires deep grants knowledge, a strong technical foundation, and a genuine curiosity for how AI and emerging tools can improve work for clients and the team.

Key Responsibilities

Discovery & Requirements

• Lead client discovery sessions to understand current-state business processes, grant program structure, stakeholder roles, and system requirements.
• Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and identify gaps.
<...