Join Coconut Software as an Implementation Manager to drive customer success in managing SaaS implementations. This role emphasizes building relationships and ensuring seamless client experiences.

Coconut Software seeks a seasoned Implementation Manager with 3-5 years’ experience in SaaS projects. You will oversee multiple concurrent implementations, balancing structure with flexibility in fast-paced environments. Collaboration with internal teams is essential to align customer goals with organizational objectives.

Key Responsibilities: • Lead onboarding and implementation of SaaS solutions • Develop comprehensive project timelines for clients • Facilitate goal-setting sessions with various stakeholders • Act as the primary contact for customer inquiries • Monitor and mitigate project risks and issues

Requirements: • 3-5 years of SaaS implementation experience • Proven track record managing multiple projects • Strong skills in risk management and decision-mak...