Closing date: 28/08/2025
Number of positions: 1
Recruiter name: Fatma Alharthi
Reference number: 63067
Workplace Type:

Mediclinic Corporate Office Dubai Dubai United Arab Emirates

Main Purpose of Job

To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems for users and assign ICT tasks to the team to ensure appropriate distribution of workload and manage the team.

Key Responsibility Areas

• Identify and classify requests through diagnostic techniques and pertinent questions (Ivanti Neurons)
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Maintain service records and their resolution in the IT Service Management tool
• Lead complicated technical issue resolution and participate and contribute towards small projects ...