Job Title: ICT Customer Support Salary: 60-65K AUD Location - Alice Springs, Northern Territory, Australia. Tasks and Responsibilities: determining software and hardware requirements to provide solutions to problems responding to inquiries about software and hardware problems adapting existing programs to meet users requirements installing and downloading appropriate software ensuring efficient use of applications and equipment implementing computer networks designing and maintaining websites repairing and replacing peripheral equipment such as terminals, printers and modems may work in a call centre Requirements AQF Associate Degree, Advanced Diploma or Diploma At least three years of relevant experienceand/or relevant vendor certification Experience in telephone-based IT Support/operations Strong communication and customer service skill Relevant Industry certifications would be highly regarded Ability to resolve issues as they arise and provide effective solutions Bene...