Maximize client success and technical support as a Technical Account Manager at MOZ Group in Ottawa. Lead the seamless transition and onboarding of key high-volume accounts.

With 3-5+ years in customer-facing technical roles, your expertise is crucial. You will act as a trusted advisor, perform deliverability audits, and translate complex technical reports into actionable insights for clients. Your contribution will enhance performance and client relationships.

Key Responsibilities:
• Oversee onboarding and integration for new clients
• Serve as a liaison for technical support and escalations
• Analyze metrics to improve email deliverability
• Validate client feedback for product development
• Collaborate with sales to safeguard renewals

Requirements:
• 3-5+ years in a technical role related to account management
• Hands-on email infrastructure and API experience
• Exceptional communication for techn...