Step into a rewarding role as a Hybrid IT Service Analyst at KFC, where you’ll support restaurant teams with technology-related inquiries through a mix of remote and in-office work.

At KFC Canada, the IT Service Desk is crucial to our operations. In this position, you will leverage your 1-2 years of IT support experience to address service requests and resolve inquiries efficiently. This role is key to enhancing user experiences through effective communication and problem resolution.

Key Responsibilities:
• Provide Level 1 IT support through various channels
• Conduct user training sessions on processes
• Adhere strictly to operational procedures
• Partner with other teams to troubleshoot complex issues
• Actively engage in development training

Requirements:
• Technical College degree or equivalent experience
• 1-2 years in IT service support
• Strong understanding of hardware/software platforms
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