We are seeking an HR Specialist to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to handle key HR functions ensuring that staff maintain the required standards of professionalism and service delivery. The successful candidate will also be required to build and maintain strong relationships with external and internal stakeholders to meet project deliverables.

Duties:

Provide HR oversight and client relationship management including:

• 24 hour problem resolution client/employee.


• Handle misconduct and incapacity processes.


• Performance Management of KPIs and targets.


• Monitor attendance and adherence to schedule and address non-compliance.


• Investigate incidents on duty.


• Assist with monthly payroll. Handle payroll and leave queries.


• Assist with credit control in respect of client bi...