Description and Requirements

The HR Shared Services Senior Specialist is responsible for completing various Human Resources processes and administrative activities. This senior role will take on complex cases and broad topics that have higher impact & higher volume associate level tasks, as well as, support, educate and guide active employees, internal and external partners. In addition, there will be ad-hoc projects that may require research to resolve issues and understand opportunities for improvement, as well as implementing improvements.

This is a hybrid position which consists of reporting to our 100 Church Street, NYC office on Tuesdays, Wednesdays & Thursdays.

Duties & Responsibilities:

Customer Service – Respond to employee inquiries through inbox, phone and email on all HR topics (performance management, time entry, handle verifications of employment, unemployment & documentation inquiries. Assist with employee issues an...