Overview
Manages and directs the HR Services Client Service organization within a region to ensure that a quality product is provided to HR Solutions and Paychex PEO clients. Ensures product revenue growth, profitability, and sales attainment for HR Services product; manages P&L for that book of business, and ensures accurate and timely resolution of HR issues for HR Services division.
Responsibilities- Directs team of Area Managers to reinforce strategic performance results regarding revenue, contribution margin percentage, client satisfaction, client retention, client visitation, team development, and related performance measures.
- Manages development and implementation of policies and procedures to promote service philosophy and improve productivity of staff.
- Evaluates current and future internal training and development needs and secures resources to ensure that needs of end-users a...