The Service Manager – HR (Compensation & Benefits) is responsible for overseeing the end-to-end delivery of HR operational services across the employee lifecycle, ensuring efficiency, accuracy, and excellent employee experience. The role leads a team handling BU-wide core HR transaction such as employee data management, HR helpdesk services, benefits administration support, and onboarding & offboarding processes.

This role ensures service level agreements (SLAs) are met, processes are standardized, and continuous improvement initiatives are implemented across HR Shared Services.

HR Shared Services Operations

• Manage daily operations of HERC HR Services covering onboarding, employee records, HR inquiries, and offboarding.
• Oversee end-to-end HR Shared Services support for all assigned properties and future hotel openings.
• Standardize HR processes across properties while allowing controlled localization where requ...