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HR Service Center Manager (Administrator VI)

State of Massachusetts | 10 Park Plaza, United States | Posted July 04, 2026

Position Overview

*Position Summary* The Human Resources Service Center Manager is responsible for the strategic leadership, administration, and continuous improvement of the Human Resources Service Center. This position oversees the delivery of centralized human resources services and serves as the primary authority for Service Center operations, customer service standards, workflow management, process improvement, and performance outcomes. The incumbent exercises substantial independent judgment and discretion in managing Service Center operations, interpreting and implementing HR policies and procedures, resolving complex personnel matters, establishing operational priorities, allocating resources, and directing staff. Working under general administrative direction, the Human Resources Service Center Manager functions with considerable autonomy and is accountable for ensuring the efficient, effective, and compliant delivery of human resources services across the agency. The Human Resources Service Ce...

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