Reports to: HR Service Desk Lead EMEA

Location: London - Heathrow

Contract Type: Fixed Term (12 months)

Introduction to role

Vanderlande is the global market leader in baggage handling systems for airports and sorting systems for parcel and postal sectors striving to improve the competitiveness of our customers through Value Added logistic process automation.

The HR Service Agent is part of the HR Services organization and is acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Service Agent provides answers to frequent and/or simple questions related to e.g. HR policies, processes and systems and executes basic transactions unavailable through self-service. Complex queries are escalated to specialists.

Role Responsibilities

The HR Service Agent supports employees and manage...