Job Title: HR Customer Service / Shared Services Advisor
Location: Pensacola, FL
Type: Contract – Multi-Year
Contractor Work Model: Hybrid – 3 days onsite

Overview
Our client is seeking a Shared Services Advisor to support employee inquiries and shared services operations in a high-volume environment. This role serves as a key point of contact for employees, providing guidance on HR-related matters including disability cases, case management, and system updates. This is a non-technical role focused on employee support, with training provided on internal systems including Oracle HCM.

Responsibilities


+ Provide guidance and support across shared services functions to resolve employee inquiries

+ Answer inbound and outbound calls to assist employees with HR-related questions

+ Serve as the first point of contact for employees following approval of disability claims

+ Manage and respond to employee-submitted ...