Description
We're hiring an HR Coordinator to be the operational backbone of our People team. You'll be the first point of contact for employees navigating HR systems and policies, the steward of our employee data in Rippling, and a project partner to HR leadership. This role suits someone who is highly organized, discreet, comfortable with HR technology, and energized by being the person who makes things run smoothly behind the scenes.
Key Responsibilities
Employee Support & HR Ticketing
- Serve as the first responder for employee inquiries submitted through our HR ticketing system, resolving Tier 1 questions on policy, benefits, payroll, time off, and system access
- Triage and escalate complex matters to appropriate HR Business Partners or specialists with clean documentation
- Maintain a knowledge base of common questions and refine canned responses for accuracy and tone