Essential Duties and Responsibilities:
- Act as first line of support to candidates, employees, and HR/Ops partners on issues relating to I-9s, Background Investigations, VOEs, Unemployment inquiries, MALT inquiries, and AskHR inquiries.
- Responsible for updating multiple tracking spreadsheets and interdepartmental online tools.
- Coordinate follow-up communications and actions with candidates, employees, and HR/Ops partners.
- Responsible for the accurate reporting of employment-related data via excel spreadsheets.
- Participate in audits to ensure accuracy.
- Maintain a high degree of accuracy and organization.
- Determine appropriate action for each request such as providing input, maintaining confidentiality, and escalating issues.
- Attend team meetings to discuss status of outstanding tasks.
- Provide exceptional customer service and maintains a professional demeanor especially during difficult and ...