Core Responsibilities

Service Delivery Management: Oversee the operational delivery of HR services for major accounts, ensuring customer satisfaction, resource efficiency, and cost management.

Business Strategy & Planning: Set operational guidelines, long-range plans, and business policies in alignment with executive objectives.

Transformation & Improvement: Spearhead continuous improvement initiatives, automation, and modernization of workflows (including Talent Acquisition Optimization).

Team Leadership & Retention: Provide direction to multiple managers, foster an inclusive work environment, and execute succession plans to ensure leadership continuity.

Compliance & Auditing: Identify compliance risks, enforce internal policies, and collaborate with internal and external auditors for successful compliance outcomes.



Qualifications

Experience: 10 to 15 years of experience in the BPO industry or shared services, preferably in a mu...