Key responsibilities include:

* Undertaking initial triage assessments for all new housing enquiries

* Assessing households’ risk of homelessness at first contact

* Providing tailored housing advice and early intervention support

* Advising on a range of housing options including private rent, social housing, and supported accommodation

* Responding to general enquiries via phone, email, and face-to-face contact

* Supporting residents with access to services that help sustain tenancies

* Delivering advice across areas such as homelessness, tenancy rights, domestic abuse, and financial issues

To be successful in this role, you will need:

* Recent experience working within a housing options, homelessness, or triage environment

* Strong interpersonal skills with a non-judgmental and empathetic approach

* Ability to assess complex situations and apply investigative skills

* A full UK d...