4Recruitment Services are seeking  a Housing Charges Advisor to work for our client based in Redditch. You will be required to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders.

The client will allow hybrid working, 3 office days  and 2 days working from home.

DUTIES AND RESPONSIBILITIES INCLUDE:

Administer service charge-related complaints and customer queries, ensuring a positive, professional, and compliant customer experience within established timescales.
Support the annual rent and service charge setting process, ensuring that both estimated and actual charges are comprehensive and accurate.
Under the guidance and direction of Officers and Managers, assist with the collection and enforcement of former tenant charges and housing debts, including the preparation of write-off proposals where appropriate.
Analyse data to ensure charges are accurately applied to customer accounts and invoic...