Role Overview

The scope of the role is to ensure the highest standards of cleanliness and presentation in guest bedrooms and suites, and the provision and distribution of clean laundry and in‑room amenities through supervision of room attendants, portering, and laundry teams.

Key Responsibilities

• Delivery and supervision of daily tasks and checklists, including bed making, vacuuming, dusting, polishing, scrubbing sinks, baths, and toilets, and the removal, cleaning, and re‑distribution of linen and amenities.
• Lead daily briefings and handovers.
• Organise daily workload, delegate tasks and co‑ordinate breaks.
• Monitor performance via checklists and SOPs.
• Provide feedback and undertake informal counselling to support improved performance.
• Support the team with any shift challenges.
• On‑job training of new employees.
• Handle and resolve guest feedback.
• Departmental requisiti...