Position Overview

The Housekeeping Manager is responsible for ensuring exceptional cleanliness, maintenance, and presentation standards throughout the hotel in alignment with Fairmont brand standards and luxury hospitality expectations. The role oversees all housekeeping operations, guest rooms, public areas, laundry coordination, colleague areas, and housekeeping team members to deliver memorable guest experiences while maintaining operational efficiency and service excellence.

Key Responsibilities

Guest Experience & Luxury Service

• Ensure all guestrooms, suites, public areas, and heart-of-house areas consistently meet Fairmont luxury standards.
• Maintain exceptional levels of cleanliness, comfort, and presentation that exceed guest expectations.
• Personally handle VIP arrivals, long-stay guests, and special requests to ensure a personalized luxury experience.
• Promptly resolve guest concerns and implemen...