• Clean and service bedrooms, bathrooms and associated areas to the standard of hygiene and cleanliness required by the hotel.

• Re-sheet all rooms daily with clean linen, ensuring creases are removed; dust all furniture; fully clean bathrooms; replenish all guest supplies and stationery; vacuum all rooms thoroughly.

• Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced

• Ensure that all VIP gifts are replenished daily.

• Assist Floor Supervisors in ensuring that guest room flowers and plants are watered and replenished as required.

• Dispose of all rubbish and dirty linen correctly.

• Ensure that all materials are used and stored correctly. Ensure that all equipment is maintained in a serviceable condition and report faults immediately.

• Create and maintain a personal respectful rapport with all guests. Deal with their requirements and enquiries. Handle guest complaint...