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Operate multi-line telephone console, greet grieving families and guests with warmth and sensitivity, and provide support to the Arrangement Directors and Family Service counselors. Communicate one-on-one with families.

**Essential Job Functions:** Must be able to perform the essential functions of the job with or without reasonable accommodations.

+ Oversee the Arrangement Desk/Stateroom Reception areas, keeping them clean and professional appearing.
+ At all times, must present warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests. Present a genuine smile out of kindness.
+ Must be able to multi-task, set priorities, and organize work in a high paced environment.
+ Explain the features and benefits of the Dignity Family Assistance Portfolio and Grief Management Resources.
+ Research family information before families meet with counselors.
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